Oddbox Market Returns & Refund Policy
Due to the perishable nature of our fresh produce, we cannot accept physical returns; however, if your box arrives damaged or missing items, we are committed to making it right via credit or refund. Please contact our support team within 24 hours of delivery to report any issues with your order.
Snap a Photo
Take a clear photograph of the damaged produce or the specific items you are concerned about as soon as they arrive.
Contact Support
Email our rescue team at [email protected] within 24 hours of your delivery window with your order number.
Quality Review
Our team will review your photos and claim to ensure our farm-to-table quality standards were met during transit.
Receive Resolution
Once approved, we will issue a pro-rated refund to your original payment method or apply a credit to your next Oddbox delivery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing